IAOP will host OWS 2.0 in Orlando, Florida, February 17th – 19th.
Kyle Andrews, a Pretium Partner, will be facilitating a high energy panel discussion titled “How to be a Good Customer.”
There has always been plenty of discussion around how to be a good supplier. Know your customers’ business, provide a great service, communicate with the customer, listen, solve issues promptly and more. But what about being a good customer? A customer that complains about everything, is tough to communicate with, tries to hold issues over the suppliers head, etc., can make it impossible for the supplier to be a good supplier. It’s a 2 way street, and it takes both sides getting along for the relationship to work.
With this mind, please join the Voice of the Customer and the Sales & Marketing chapters for a high-energy panel discussion that will turn the tables and focus on how to be a good customer. This panel will include both suppliers and customers to ensure we get both sides of the story, while hammering out points of agreement and discussing all of the necessary factors to make the customer/supplier relationship run smoothly. Although the panel discussion will be facilitated, audience members will have the opportunity to ask questions of the panel as well.
In this panel discussion, you’ll hear expectations of Customer Sourcing Executives and Supplier VPs as they engage in dialogue that will ultimately help the supplier meet customer expectations. Anyone who has a role in the supplier/customer relationship will benefit greatly from this session.
Learn more about IAOP
Learn more about the OWS 2.0